What is my sandal size?
If you have trouble figuring out your correct size, please visit our size charts listed under the product images for each style. Salt Water® manufactures under HOYWAY sizing, therefore we have converted all sizes in Adult to reflect traditional US Women's Sizing.
How do I tell if my sandals are authentic Salt Water® or Sun-San® sandals?
Slight variations in our sandals are common due to the nature of them being hand made. Our molds and dyes vary slightly from each of the factories and machinery as well. Rest assured knowing all the same high-quality materials are used in all factories as to ensure the best quality and durability in our sandals.
To be certain your sandals are authentic to Hoy Shoe Co, here are some key components to look for: “Hoyway” is stamped on the bottom of every sole with the size in the center; most styles (not all) include the brand name embossed into the leather of the upper straps; silver or gold leaf is used to stamp the style or brand onto the insole; a lot number is stamped in black lettering on the inside of the back ankle strap.
If you are still unsure that your sandals are authentic, please email pictures to email@example.com and we will be happy to look at them for you.
Are these sandals truly made of leather, and if so, how are they able to get wet?
We laminate a poly-urethane film on one side to give it color and help the leather hold its shape. We also use high-quality genuine bovine (cow) leathers that can get wet without losing integrity. The leather will absorb the water, but as it dries, it will conform to your foot giving you an awesome fit– so we encourage you to get them wet!
How should I care/clean my sandals?
To care for your sandals, simply hand-wash them with a gentle detergent and cool water and leave to air dry. Do not leave in direct sunlight. Once dry, always store your sandals at room temperature. Avoid warm, high humid areas, such as the attic.
My sandals fit tight and are rubbing, what should I do?
Should a blister or sore spot occur on the foot, we suggest that the sandals be dampened with water then be worn while they are wet. This will allow the leather to conform to the foot. Always let the sandals air dry. Sandals should not be oversized when fitted.
Where are the "big kid" sizes?
We have converted our big kid sizes to US Women's sizes. US Women's sizes are +2 from kids sizes. Should you need a big kid 4, this is equivalent to a US Woman's 6. A big kid 5 is the same as a US Woman's 7. Check the size chart per each product page for further measurements.
What is my Salt Water size?
Adult Salt Water sandal sizes differ than traditional US Women's sizing. We have converted all our Salt Water sizing to US Women's sizing on the website. Salt Water sandals are manufactured in unisex sizing, and stamped on the sole as such. US Women's sizing is +2 from unisex sizing. So a Salt Water sandal stamped with a 6 is equivalent to a US Women's 8. The shoe box label will read 6/W8. Check the size chart per each product page for further measurements.
Do you offer gift cards?
At this time, we do not offer gift certificates or gift receipts.