Returns or Exchanges
The following criteria must be met to return or exchange a Salt Water® product:
- Footwear may be returned at no charge, in original purchase condition and packaging, within 30 days of delivery. All returns are subject to inspection. All packages, including original containers, must be unmarked and not defaced in any manner.
- Must be purchased from Saltwater-sandals.com
- Must be an authentic Salt Water® and/or Sun-San® product
- Must be sent back as a complete pair
If your product does not meet all of the above criteria, it may still be eligible for a return under our warranty policy.
Returning or Exchanging Products Purchased from Saltwater-sandals.com
Items purchased directly through our website are eligible for free returns and exchanges* if eligible based on the above criteria.
*Free returns and exchanges are eligible within the contiguous US only.
To start your return/exchange process, please click on the following link:
CLICK HERE TO START YOUR EXCHANGE OR RETURN
Please be sure to print and include your return form in the package with your shoes. Place the return shipping label on the outside of the return box. You will be able to track your return here once it has been scanned. Please allow up to 3 business days for the package to track.
Exchange requests are subject to product availability. If the requested item is no longer available at time of return processing, a credit* will be issued.
*Credits provided will go back to the original form of payment for any online purchase.
Orders placed on Saltwater-sandals.com using Shop Pay as a form of payment can only be exchanged for the same model and color.
Products bought during a Buy One Get One or Buy One Get One 50% Off sale are labeled as a bundle. These products may not be returned individually for refund. These products can be exchanged at anytime within our 30 day return window. If items on the order are exchanged, then refund opportunity is forfeit. In order to receive a refund, both products associated with the sale must be returned before a refund is placed.